Consulting
Practice Strategy, Positioning and Differentiation
- Defining practice offerings
- Differentiation and Positioning (Practice and Individual)
- Business Model review and recommendations
- Implementing change
Anti-money laundering
- AML Program Development
- AML Program Independent review
- Ensuring compliant, effective arrangements that fit with other practice systems
Practice health check (Profits & Commercial)
- Review and recommendations for practice profitability, pricing, productivity, marketing & BD, costs
- Desk research followed by 2-3hr interview / workshop with you, followed by documented recommendations
Practice Health Check (Professional Standards)
- Review and recommendations for practice arrangements in risk management, conflicts, client communication, costs and billing, supervision, file management and more
- Desk research followed by 2-3hr interview / workshop with you, followed by documented recommendations
Appropriate Management Systems
- Review and or implementation of appropriate management systems to ensure professional delivery of legal services
- Risk management, client communication, conflict of interest, costs, supervision, file management and more
Practice Succession
- Advising practitioners on alternative succession strategies
- Developing practice (maximising value and appeal) for sale or succession
Profitability
- Implementing changes to practice arrangements and individual behaviours to drive profitability
- Positioning, Marketing & BD, Sales, Pricing, Productivity, Billing and recovery, Client Experience
Costs communication, pricing and billing
- Looking beyond mere compliance to drive client satisfaction and profitability
- Review of costs disclosure documentation and practice arrangements
- Coaching on pricing behaviours
Implementing fixed fees and value pricing
- Is your practice ready?
- Pricing the risk
- Implementing new client engagement arrangements
- Handling scope creep: absorption or costs updates
Client Experience
- Review of current client journey and experience
- Recommendations for client engagement, costs disclosure, costs management, updates, technology and more
- Building trust as a praCoaching and training on client-centric behavioursoblem solver
Addressing client dissatisfaction
- How to handle complaints and client dissatisfaction
- Demonstrating practice response to LSC investigations